Privacy policy

Last Updated: 11 July 2025

This Privacy Policy describes how Wombat Milk (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.wombatmilk.com (“Site”).

1. What We Collect

When you visit or interact with our Site, we may collect the following information:

Contact details – name, email address, phone number
Order information – shipping address, billing address, payment details
Account details – if you create an account
Device data – browser type, IP address, time zone, cookies
Marketing data – your preferences if you opt in to receive updates

We collect this information when you:

Place an order
Sign up for our newsletter
Contact us
Browse the Site
Enter a promotion or giveaway

2. How We Use Your Information

We use your information to:

Process and fulfil your orders
Provide customer support
Improve and personalise your experience
Send marketing communications (only if you opt in)
Prevent fraud and misuse
Comply with legal obligations

3. Sharing Your Information

We may share your information with trusted service providers to help us run our business, including:

Shopify – our online store platform
Payment providers – Shopify Payments, PayPal, Afterpay, etc.
Shipping carriers – Australia Post
Analytics tools – Google Analytics, Meta Pixel

We do not sell or rent your personal data.

4. Cookies and Tracking

We use cookies and similar technologies to:

Enable key website functionality
Remember your preferences
Analyse site traffic and behaviour

You can manage cookie settings in your browser.

5. Data Security

We use secure systems and encrypted payment processing to protect your information from misuse, loss, or unauthorised access.

6. Your Rights

As an Australian resident, you have the right to:

Access your personal information
Request corrections or updates
Withdraw consent or request deletion (subject to certain exceptions)

To make a request, contact us at hello@wombatmilk.com.

7. Updates to This Policy

We may update this policy from time to time. Updates will be posted on this page with a new “Effective Date”.

8. Contact Us

Wombat Milk
📧 hello@wombatmilk.com
🌐 www.wombatmilk.com